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Configure customer disclosure of ai replies

An Admin edits, per language, the disclosure text that tells customers an Auto Reply message comes from the AI. Disclosure is always on.

When this happens: Admin opens Admin — AI Assistant — Customer Messages — Disclosure.

Step by step

  1. 1

    Open Admin — AI Assistant — Customer Messages — Disclosure.

    EasyCRM shows one Disclosure field per supported language (en, ro-RO, ru), each showing the platform default (This message was generated by our AI assistant) while the Admin has not written one, applicable to Auto Reply messages only, with the note Always shown on Auto Reply messages, as the EU AI Act requires. It cannot be turned off There is no toggle.

  2. 2

    Writes the English text 🤖 Automated reply.

  3. 3

    Click Save.

    EasyCRM saves the edited text for that language in DisclosureTexts.

Other paths

Clear the text

Clears a languages field and saves. System drops that languages text and shows the platform default in the field again; disclosure itself cannot be removed.

Good to know

  • Disclosure applies to Auto Reply messages only; a Copilot suggestion the operator sends always carries Operator provenance and no disclosure.
  • Disclosure says *what* answers (an AI), never claims to be a specific named human.
  • Always on: no setting turns it off (BRD §3.9; EU AI Act Article 50(1)).