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Configure widget behavior outside working hours

An Admin decides what a visitor sees outside working hours: an offline-message form, an auto-reply text that still accepts messages, or hiding the widget entirely.

When this happens: Admin opens the widget's Hours & Behavior tab.

Step by step

  1. 1

    Open Hours & Behavior — Out-of-Hours section.

    EasyCRM shows the mode selector: Offline form / Auto-reply text / Hide widget, and (for Auto-reply) a text box per language, plus optional Notify users.

  2. 2

    Select Auto-reply text, enters Were offline right now — leave a message and well reply first thing tomorrow, and adds the on-call Supervisor to Notify.

  3. 3

    Click Save.

    EasyCRM saves and records LiveChatWidgetOutOfHoursBehaviorChanged.

Other paths

Hide the widget outside hours

Select Hide widget. The launcher is not rendered outside working hours; the loader still runs (monitoring continues).

If something goes wrong

Auto-reply text missing

If mode is Auto-reply text but no text is set for a supported language. Blocks save with an inline error naming the missing language.

Good to know

  • Auto-reply and offline-form messages still create a normal conversation in the shared Inbox — nothing sent out-of-hours is lost.
  • The widget re-evaluates working hours on every message send, not only on page load.