Identify the real author of a message behind the shared commercial identity

A Supervisor checks which human sent a given reply, even though the customer sees only the company's one shared identity on the channel.

When this happens: Supervisor hovers or opens the detail of an Operator-sent message.

Step by step

1
Open a conversation handled by the team and hovers an outbound message.
EasyCRM shows the real author's name and avatar from Message.AuthorUserId.

If something goes wrong

Viewer lacks the permission

A user without EasyCrm.Conversations.ViewAuthor hovers the same message. Only the message kind (Operator) is shown, not the specific author.

Good to know

AuthorUserId is set from the authenticated sender's session, never client-supplied.
AI and Automation messages have no human author.