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Connect a facebook page for messenger

The Owner connects a Facebook Page the company administers so customer Messenger conversations arrive in the shared Inbox.

When this happens: Owner opens Channel Administration — Connect Facebook Page.

Step by step

  1. 1

    Open /admin/channels and clicks Connect Facebook Page.

    EasyCRM takes you to Facebook's authorization screen with PKCE and the permissions pages_show_list, pages_manage_metadata, pages_messaging. It also asks pages_read_user_content for the Social CRM's listening and leads_retrieval, pages_manage_ads and ads_management for its lead ads, and pages_manage_engagement for its replies to and comments on the Page's comments, and pages_manage_posts and read_insights for publishing to the Page and reading its posts' numbers (UC-13.8, UC-13.9).

  2. 2

    Signs in to Facebook and grants consent.

    EasyCRM shows the Pages the Owner administers.

  3. 3

    Select *Acme Home & Garden*.

    EasyCRM creates the ChannelConnection with ExternalAccountId = the Page id, DisplayIdentifier = the Page's name. Subscribes the Page to the messages webhook field and shows Connected: Acme Home & Garden It also subscribes the Page to feed and leadgen for the Social CRM; a Page connected before those existed is reconnected to use them.

If something goes wrong

Owner does not administer the page

At step 4 the Owner has only editor or moderator access to a Page, not admin. That Page is not offered.

Page already connected

At step 5 the Page's id already has a ChannelConnection for this tenant. The flow resolves to reconnect/refresh that connection rather than creating a duplicate.

Good to know

  • Only a Facebook Page can be connected for Messenger — there is no personal-account path.
  • Only the Owner may start a new Messenger connection.
  • Connecting a Page for Messenger does not connect any Instagram account linked to it — that is a separate FR-17 flow.