Sign in

Identify, disconnect or reconnect a viber integration

An Admin recognizes a Viber connection by its account name, disconnects it when it is no longer needed, and reconnects it after an interruption.

When this happens: Admin opens a Viber connection's detail screen.

Step by step

  1. 1

    Open Admin — Channels — *Acme Support* and clicks Disconnect.

    Asks for confirmation, explaining that conversation history is retained.

  2. 2

    Confirm.

    EasyCRM removes the webhook registration (best-effort), sets the connection to *Disconnected*.

Other paths

Reconnect

On a *Disconnected* or *Error* connection, clicks Reconnect. Re-validates the stored token with get_account_info and re-registers the webhook; the connection returns to *Active* on success.

If something goes wrong

Provider webhook removal fails

If the webhook removal call fails. The local disconnect still completes; the webhook is left registered on Viber's side until the next reconnect or manual cleanup.

Good to know

  • Disconnecting is always effective locally regardless of the provider's response.
  • Renaming a connection never changes the account's identity on Viber.