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Open or download an attachment a customer sent

An Operator opens or downloads a file the customer sent — a photo, a voice note, a document — from the conversation history.

When this happens: Operator clicks an inbound attachment in the history.

Step by step

  1. 1

    Click the photo the customer sent.

    Requests a signed download URL from the object-storage provider (ADR-016). EasyCRM opens the photo in a lightbox.

Other paths

Document download

Click a document chip. Downloads the file via the signed URL instead of opening a viewer.

Audio playback

Click an inbound voice note. Plays it inline using the signed URL.

If something goes wrong

Attachment withheld by the malware scan

The attachment failed its inbound scan (FR-15) and was never stored. The history shows a content withheld placeholder instead of a broken link.

Good to know

  • Files are never proxied or re-hosted at a permanent public URL.
  • Any user who can see the conversation can retrieve its attachments within their visibility scope — no separate attachment permission.