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Insert emoji into a reply

An Operator opens the emoji picker and inserts one or more emoji into the composer's text, on channels that transmit them reliably.

When this happens: Operator clicks the emoji icon in the composer toolbar.

Step by step

  1. 1

    Click the emoji icon in the composer toolbar.

    EasyCRM shows the emoji picker.

  2. 2

    Select 👍.

    Inserts 👍 into the composer body at the cursor position.

  3. 3

    Continues typing or sends.

If something goes wrong

Channel does not support emoji

The emoji icon is hidden entirely for a channel whose capability declaration reports ; there is nothing to click.

Good to know

  • Emoji are stored as plain characters in Message.Body — no separate encoding.