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Configure how long a live chat session counts as the same conversation

An Admin sets how long a period of visitor inactivity still counts as the same browser session for resume purposes — distinct from the conversation-level reopen window.

When this happens: Admin opens the widget's Session tab.

Step by step

  1. 1

    Open Admin — Live Chat — [Widget] — Session.

    EasyCRM shows the current session timeout (default 30 minutes) and its 5–1,440-minute range.

  2. 2

    Sets it to 60 minutes and clicks Save.

    EasyCRM saves and records LiveChatWidgetSessionTimeoutChanged.

If something goes wrong

Value out of range

The entered value is below 5 or above 1,440 minutes. Inline error; nothing is saved.

Good to know

  • This setting is distinct from the conversation reopen window (ReopenWindowDays, FR-14), which is measured in days against a Resolved conversation. (FR-22-019, FR-14)
  • Lowering the timeout does not retroactively expire sessions already within the old window early.