Sign in

Configure the period after which a new interaction starts a new conversation

The same reopen-window setting, viewed from its other side: once the window has passed since a conversation was resolved, the next customer message starts a new conversation instead of reopening the old one.

When this happens: Admin reviews or adjusts the reopen window from the same Rules screen, focused on what happens once it has elapsed.

Step by step

  1. 1

    Open the Rules tab — Reopen & New Conversation section (the same screen as UC-14.7).

    Explains: Messages arriving more than [N] days after a conversation was resolved start a new conversation instead of reopening it.

  2. 2

    Confirm or adjusts the number of days, saves.

    EasyCRM saves through the same path as UC-14.7 step 4, records ConversationRuleSettingsChanged.

Good to know

  • The new-conversation period and the reopen window are the same configured number, viewed from two sides.