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Identify, disconnect or reconnect a telegram integration

An Admin recognizes a Telegram connection by its bot handle, disconnects it when it is no longer needed, and reconnects it after an interruption.

When this happens: Admin opens a Telegram connection's detail screen.

Step by step

  1. 1

    Open Admin — Channels — *@sales_bot* and clicks Disconnect.

    Asks for confirmation, explaining that conversation history is retained.

  2. 2

    Confirm.

    Calls Telegram deleteWebhook (best-effort), sets the connection to *Disconnected*.

Other paths

Reconnect

On a *Disconnected* or *Error* connection, clicks Reconnect. Re-validates the stored token with getMe and re-registers the webhook; the connection returns to *Active* on success.

If something goes wrong

Provider revoke call fails

If Telegram's deleteWebhook call fails. The local disconnect still completes; the webhook is left registered on Telegram's side until the next reconnect or manual cleanup.

Good to know

  • Disconnecting is always effective locally regardless of the provider's response.
  • Renaming a connection never changes the bot's identity on Telegram.