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Configure the widget's working hours in the company timezone

A widget follows the company's working hours by default; an Admin may override them for a widget that serves a different region or schedule.

When this happens: Admin opens the widget's Hours & Behavior tab.

Step by step

  1. 1

    Open Admin — Live Chat — [Widget] — Hours & Behavior.

    EasyCRM shows Follow company working hours toggled on by default, with the company's schedule shown read-only underneath.

  2. 2

    Toggles off Follow company working hours and enters a widget-specific weekly schedule (e.g. 24/7 for a global support widget).

  3. 3

    Click Save.

    EasyCRM checks no overlapping intervals, saves the override, and records LiveChatWidgetWorkingHoursChanged.

Other paths

Remove the override

Toggles Follow company working hours back on. EasyCRM reverts the widget to the company schedule immediately.

If something goes wrong

Overlapping intervals

At step 5 two intervals on the same day overlap. Highlights them; nothing is saved.

Good to know

  • One shared service answers "is this widget open now?" for the company schedule and every override.