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Send media and files the channel supports

An Operator attaches an image, video, audio clip or document that the conversation's channel can carry, optionally with a caption, and sends it.

When this happens: Operator clicks Attach in the composer and selects a file.

Step by step

  1. 1

    Click Attach and selects warranty-card.pdf (2.1 MB).

    EasyCRM confirms the type (Document) and size are within the channel's declared limits.

  2. 2

    Optionally types a caption and clicks Send.

    Uploads the file to object storage via IFileStorageProvider and scans it with ClamAV. EasyCRM creates a MessageAttachment and a Message (Document, Sending). Enters the outbound pipeline (UC-25.2 steps 6–7).

Other paths

Multiple files in one send

Select three images at once. EasyCRM creates one Message per file, sent as a group; each shows its own delivery status.

Audio or video attachment

Attaches a .mp4 clip within the channel's declared size and duration limits. Proceeds as the main flow with Video.

If something goes wrong

Unsupported type or oversized file

If the file's type is not in SupportedMessageTypes or exceeds MaxSizeBytes for this channel. Rejects the file before upload with the specific reason; no Message is created.

Malware scan hit

If ClamAV flags the file. Rejects with EasyCrm:Conversation:AttachmentRejected; the file is discarded, not retained.

Good to know

  • Media is stored by the platform in object storage for as long as the conversation (ADR-016).
  • The allow-list is extended per channel to admit the audio/video types that channel carries.