Telegram Integration
Answer Telegram messages from the shared Inbox.
Connect a telegram integration
The Owner creates a bot through Telegram's @BotFather and connects it to the company by pasting its bot token, so customer messages to that bot appear in the shared Inbox.
Identify, disconnect or reconnect a telegram integration
An Admin recognizes a Telegram connection by its bot handle, disconnects it when it is no longer needed, and reconnects it after an interruption.
Manage several telegram integrations for the same company
A company connects more than one Telegram bot — for example one per brand or department — and administers each independently.
Detect a non-functional telegram integration
The platform detects that a connected Telegram bot's token was revoked or its webhook is failing, and shows the Admin exactly why.
Receive an inbound telegram message into the inbox
A customer sends a message to the company's Telegram bot; it arrives in the shared Inbox as part of their conversation.
Identify the telegram sender by stable technical identifier and create or associate the profile
The platform identifies the customer behind an inbound Telegram message by their numeric Telegram user id — never their username, which can change — and links or creates their Contact profile.
Reply to a telegram conversation from the platform
An operator replies to a customer's Telegram message with text or supported media, sent through the connected bot.
See the message a telegram reply refers to, together with its context
When a customer replies to one of their own earlier messages, or to the bot's, the operator sees which message it refers to without hunting through the history.
Initiate a telegram conversation where the official mechanism permits it
An operator starts a Telegram conversation with a customer who has already messaged the company's bot at least once — the only case Telegram's Bot API allows a bot-initiated message.
Block sending and inform the operator when telegram does not permit contact
When Telegram refuses a send because the bot is blocked, or cannot yet message the customer, the operator gets a clear, specific explanation instead of a generic failure.
Withhold content types the telegram integration cannot transmit
The composer disables content the connected Telegram bot cannot send — most commonly an oversized file — before the operator attempts to send it.
Handle a failed telegram send and resend the message
When a Telegram send fails for a reason other than a contact-permission problem, the operator sees the failure and can resend without retyping the message.
Enable or disable the ai assistant for telegram conversations
An Admin turns the AI Assistant on or off for one connected Telegram bot without affecting the company's other channels.