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Manage several widgets and websites for the same company

A company operates more than one widget — typically one per website or brand — each independently configured, installed and monitored.

When this happens: Admin opens Admin — Live Chat.

Step by step

  1. 1

    Open Admin — Live Chat.

    Lists every widget with name, website host, state, installed badge, last visitor connection.

  2. 2

    Open one widget and changes its greeting text.

    EasyCRM saves the change; every other widget's configuration and conversations are unaffected.

Other paths

Deactivate a widget

Deactivates a widget no longer in use. Sets its ChannelConnection.State = Disconnected; the loader stops rendering a launcher on that site; new sessions are rejected; conversations already open stay in the Inbox for operators to finish.

Good to know

  • There is no cap on widget count per company.
  • A conversation keeps its ChannelConnectionId after its widget is reconfigured or deactivated.