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Review how conversations are distributed across channels

The Owner sees how conversation volume splits across WhatsApp, Instagram, Messenger, Telegram, Viber, Email and Live Chat, and drills into a channel's individual connections.

When this happens: Owner opens the Volume & Channels section.

Step by step

  1. 1

    Views the channel-distribution widget alongside the volume chart.

    EasyCRM shows conversation count and share per channel type for the selected period.

  2. 2

    Click the WhatsApp segment.

    Drills down to the company's individual WhatsApp connections (e.g. Two numbers), each with its own count.

Other paths

Single connection per channel

A channel type has only one connection; the drill-down shows that one connection without an extra step.

Good to know

  • Channel distribution respects the dashboard's other active filters.