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Enable or disable the ai assistant for email conversations

An Admin enables or disables the AI Assistant independently for each connected mailbox.

When this happens: Admin opens a mailbox's AI Assistant tab.

Step by step

  1. 1

    Open /admin/channels/email/{id} — AI Assistant for *[email protected]*.

    EasyCRM shows the toggle, currently off, and the company-level AI mode for context (Company mode: Copilot).

  2. 2

    Turns the toggle on.

    Sets AiChannelSetting(ChannelConnectionId, Enabled = true); records audit AiChannelSettingChanged. From the next inbound message on this mailbox, Copilot suggestions become available to operators (company mode is Copilot, not Auto Reply, so the AI does not become the responsible party — BRD §3.9).

Other paths

Company mode is auto reply

Enabling AI for a mailbox in Auto Reply mode means new conversations on it can be assigned Ai, not merely offered as Copilot suggestions.

Independent per mailbox

Disables AI for *[email protected]* while leaving it enabled for *support@*. The two mailboxes are independent.

Good to know

  • The setting is per mailbox, independent of every other connection.