Give the ai the story, reel or post a message replies to as context
When assembling context for a Copilot suggestion or an Auto Reply, the system includes what the customer's message replied to, so the AI's answer can address it.
When this happens: Operator requests a suggestion, or an Auto Reply is triggered, on a conversation whose latest customer message replies to a Story, Reel or Post.
Step by step
- 1
Requests a reply suggestion on a conversation where the customer replied to a product Reel.
Assembles the AI context (FR-28, UC-28.13) including
ExternalContext.kind = **ReelShare**and its caption. Passes the assembled context — never the raw media — to the AI/LLM service through the provider-agnostic port. EasyCRM returns a suggestion informed by the Reel's caption, retained with the conversation for the Operator's review.
Other paths
No caption available
The referenced Story has no caption. Passes kind alone; context assembly does not fail for the missing caption.
Good to know
- Only textual
kindandcaptionare forwarded to the AI/LLM service — never the media itself. - Context assembly remains bounded by the requesting your visibility scope, as for any AI context. (FR-17-009, ADR-012)