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Hand over the complete ai conversation history

When a conversation transfers from the AI to a human, the receiving operator sees the whole conversation exactly as it happened — nothing summarized, filtered or hidden.

When this happens: An operator opens a conversation that was just handed over from the AI.

Step by step

  1. 1

    Pick up or is assigned the transferred conversation (FR-24).

  2. 2

    Open it.

    EasyCRM renders the full Message history of the same Conversation — the AI-sent messages and the customer's messages that preceded the handover — with no separate export, summary or truncation step.

Good to know

  • A handover is a change of ResponsiblePartyType on the existing conversation, not a new conversation and not a copy — there is nothing to "hand over" beyond what the conversation already contains (ADR-011).
  • No summarization step runs on handover — summarization is explicitly out of scope for the AI module (BRD §10).