Channel Administration
Connect and monitor the messaging channels your company uses.
Review the connection state of every connected channel
An Admin opens the channel administration screen to see, at a glance, every connected WhatsApp number, Instagram account, Facebook Page, Telegram or Viber integration, mailbox and Live Chat widget the company has, with its current state, so problems are found before a customer reports them.
Diagnose a non-functional channel connection
An Admin opens a connection showing a problem, reviews its recent error history, runs an on-demand test, and is guided to the specific fix for the error class rather than left to interpret a raw provider error.
Monitor the health of every channel connection
The platform continuously watches every connection — both by actively probing it on a fixed schedule and by counting real send/receive failures as they happen — so an Admin learns a channel has broken before customers notice, and learns again once it has recovered.