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Enable or disable the ai assistant for live chat conversations

An Admin turns the AI Assistant on or off for one widget's conversations, independent of every other channel's setting, using the platform's shared per-connection AI toggle.

When this happens: Admin opens the widget's AI tab.

Step by step

  1. 1

    Open Admin — Live Chat — [Widget] — AI.

    EasyCRM shows the current AI enablement for this widget's channel connection, with a link to the shared AI Assistant configuration (FR-28).

  2. 2

    Toggles it on.

    Sets AiChannelSetting.Enabled = true for this connection.

Other paths

Disable for this widget only

Toggles it off on this widget while another widget of the same company keeps AI enabled. Each widget's connection has its own independent setting.

Good to know

  • When disabled, this widget's conversations are never assigned Ai, regardless of the company-level AI mode.
  • Toggling takes effect on the next new conversation; an in-flight conversation's current responsible party is unaffected until FR-28's own handover rules apply — with the AI switched off, the visitor's next message hands it to a person, the AI sending nothing.