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Identify which company address an email arrived on

An operator working several connected mailboxes sees, on every email conversation and message, which company address received it.

When this happens: Operator opens the Inbox or a conversation.

Step by step

  1. 1

    Open the Inbox with conversations from both *support@* and *sales@* visible.

    EasyCRM shows a mailbox-address badge on the conversation list and inside each conversation, taken from EmailMessageHeader.MailboxAddress.

  2. 2

    Open a conversation, confirms it arrived on *[email protected]*, and replies knowing the reply will default to sending from that same address.

Other paths

Dedicated email view filtered to one mailbox

In the dedicated email view filtered to a single mailbox, the badge is still shown for consistency, though redundant with the active filter.

Good to know

  • Every email message shows the mailbox address it arrived on.