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Give the ai the originating page as conversation context

When the AI Assistant drafts or auto-replies on a Live Chat conversation, it is given the page the visitor was on at the time, so its answer can be grounded in what the visitor was looking at.

When this happens: The AI Assistant assembles context to draft or auto-reply.

Step by step

  1. 1

    (Copilot mode) Sees the suggestion and the page it was grounded against before sending.

    EasyCRM sends Is this compatible with the X200 model? from the product page for the X200. (AI Assistant) Assembles context: conversation history, customer profile, company sources, and this message's pageUrl/pageTitle (Product: X200). (AI Assistant) Drafts or auto-replies using that context, grounded in the company's configured sources (FR-28).

If something goes wrong

Page URL unavailable

The page-view beacon has not yet fired, or the session predates this field. AI context assembly proceeds without it — this is supplementary, never a precondition for answering.

Good to know

  • This context is bounded exactly as every other AI context — by the requesting your visibility scope for Copilot, and by the conversation/customer/sources for Auto Reply. It never lets the AI browse the page itself. (FR-22-023, FR-01-037, ADR-012)