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Manage several whatsapp numbers for the same company

An Admin connects and names a second (or further) WhatsApp number — e.g. one per department or country — and Operators choose which connected number to send from when replying or initiating.

When this happens: Admin repeats UC-16.1 for a different number.

Step by step

  1. 1

    Repeats UC-16.1 for *+373 79 …* (Support).

    EasyCRM creates a second ChannelConnection, distinct from the first by ExternalAccountId.

  2. 2

    Renames it Support — RO to distinguish it from Sales — RO.

  3. 3

    In the composer, sees both numbers in the Send from selector when starting a new conversation or replying on a conversation tied to either number.

Good to know

  • The platform imposes no cap on the number of WhatsApp connections per company.
  • Inbound messages route to the conversation of the number they arrived on — numbers never share conversations.