Sign in

Enable or disable the ai assistant for whatsapp conversations

An Admin turns the AI Assistant on or off for one specific WhatsApp number, independently of the company's other channels.

When this happens: Admin opens the WhatsApp connection detail and toggles AI Assistant.

Step by step

  1. 1

    Open the Sales — RO WhatsApp connection detail and toggles AI Assistant on.

    Sets AiChannelSetting.Enabled = true for this ChannelConnection.Id. From the next inbound message on this number, applies the company's configured AI mode (Auto Reply or Copilot, FR-28), bounded by this channel's window and template constraints.

Other paths

Disable on one number only

Toggles AI off for Support — RO while leaving it on for Sales — RO. Both settings are independent.

Good to know

  • The AI never sends a WhatsApp-approved template on its own initiative — template sends require an Operator-selected template with filled variables.
  • In Auto Reply mode, the AI can only reply free-form within an open customer service window; outside it, the conversation hands over rather than the AI attempting a template send.