Rename, reorder, enable or disable a conversation status
An Admin adjusts an existing status's name, color or position, or disables a custom status the company no longer uses. System statuses can be renamed and recolored but never disabled or deleted.
When this happens: Admin edits a status row or drags it within the Statuses tab.
Step by step
- 1
Open the Statuses tab, clicks a status row, edits its Name and Color.
EasyCRM checks the new name is unique. EasyCRM saves the change; if the status is a system status, its
SystemKeyis unchanged. EasyCRM recordsConversationStatusConfigured(Update) with the field diff.
Other paths
Reorder by drag-and-drop
Drag Waiting for Customer above In Progress. EasyCRM sends the full ordered list of active status ids; on success, renumbers the display order for all of them.
Disable a custom status
Toggles Active off on a custom status that no conversation currently holds. Sets it inactive; it drops out of Change Status pickers and its per-status Inbox view.
If something goes wrong
Attempt to disable a system status
At , the target is New, Waiting for Customer, Follow-up, Resolved or Refused/Lost. Rejects with: New is a system status and cannot be disabled; nothing changes.
Reorder list mismatch
At , the submitted list omits or duplicates an active status id — for example, another Admin added a status mid-drag. Rejects the reorder; the Admin's view refreshes to the current order.
Good to know
- System statuses can be renamed and recolored but never disabled or deleted.
- Reorder requires the full ordered list of active status ids.