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Identify, disconnect or reconnect a connected facebook page

An Admin reviews a connected Page's identity, disconnects it, or reconnects it after it stops working, without losing conversation history.

When this happens: Admin opens a connection's detail in Channel Administration.

Step by step

  1. 1

    Open /admin/channels/messenger/{id} and reviews the Page's name, profile picture and who granted the current token.

  2. 2

    Click Disconnect and confirms.

    Calls Meta's revocation endpoint (best-effort) and sets Disconnected. Retains all conversations and messages on this connection, visible as read-only until reconnected.

Other paths

Reconnect

Click Reconnect on a Disconnected or RequiresReauth connection. Repeats UC-18.1's flow against the existing ChannelConnection.Id — any company admin with a Page admin role may complete it, not only the original Owner. Settings and history are preserved.

If something goes wrong

Provider revocation call fails

At step 3 Meta's revocation call fails. Local disconnect still completes; the provider-side grant may remain until removed from Facebook's own Business settings.

Good to know

  • Disconnecting never deletes conversation or message history.
  • Reconnecting reuses the existing connection identity and may be completed by any admin of the Page, not only the original Owner.