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Handle a failed viber send and resend the message

When a Viber send fails for a reason other than a contact-permission problem — including an unreachable phone number, since Viber performs no pre-send reachability check — the operator sees the failure and can resend without retyping the message.

When this happens: Viber returns a non-zero send_message status other than a contact-permission failure.

Step by step

  1. 1

    Review the reason and clicks Resend.

    EasyCRM sends a message; Viber returns a non-zero status with a description. Sets Failed with the error code and message, and shows it inline with a Resend action. EasyCRM creates a new Message with RetryOfMessageId set to the failed one and sends it.

Good to know

  • Failed Viber sends are excluded from valid-response KPIs.
  • The failed message is never silently dropped — it stays visible with its error.