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Enable or disable the ai assistant for viber conversations

An Admin turns the AI Assistant on or off for one connected Viber account without affecting the company's other channels.

When this happens: Admin opens a Viber connection's detail screen.

Step by step

  1. 1

    Open Admin — Channels — *Acme Sales*.

    EasyCRM shows the AI Assistant toggle, off by default.

  2. 2

    Turns it on.

    Sets AiChannelSetting.Enabled = true for this connection only.

Good to know

  • AI enablement is independent per connection; toggling one Viber account never affects another account or another channel.